General Questions

HELP

• Open File Manager - What's New
• Contacting Support and Providing System Information
• Do you have Release Notes?
• I need the OFM v9 Administrator manual - PDF
• Who are some of your OEM partners?

LICENSING

• How is Open File Manager licensed?
• Tell me about Open File Manager subscriptions?
• How do I change my serial Number?
• How can I demo or evaluate Open File Manager?

AGENTS

• What Backup Applications does Open File Manager Support?
• What files are backed up by Open File Manager?
• What files are managed by Open File Manager?
• Is Open File Manager scaleable?

Installation
Note: Installing Control or System Components on Windows 9.x (95,98,ME) is not supported.

THINGS TO KNOW

• Can you provide an Installation overview?

REQUIREMENTS

• What Operating Systems and Service Packs are Supported? (Admin Guide)
• What are the space & networking requirements for component installation? (Admin Guide)
• In Which Directory Should I Install Open File Manager?
• What Ports does Open File Manager Require?
• When do I need a NetWare client?

RESULTS

• Tell me about processes?
• Tell me about directories and files?
• Tell me about the Registry?

UPGRADES

• How do I get the latest version of Open File Manager?
• Upgrading from Open File Manager v9.0 and earlier to the latest version

UNINSTALLATION

• Uninstalling the 9.0 System Component from NetWare
• Clearing the Open File Manager v9.3 or later System Component

Configuration & Use

CONCEPTS

• What is "Write Inactivity Period" (WIP)?
• What is "Sync-Timeout"?
• When should OFM unsynchronize? (Backup Inactivity Timeout)
• Why is system-wide volume synchronization important?

THINGS TO DO

• When should OFM be synchronized?
• Open File Manager - Windows Optimizations
• Open File Manager - NetWare Optimizations
• Run Disk or Maintenance Routines outside the Backup Window
• Run Scheduled Virus Scans rather than "On-Access" Scanning
• Release Preview Data Early, if Appropriate
• Ignoring Backup Application Working Directories by specifying "Ignore Sets"
• Backup Agents Do Not Attempt to Open a File When They Expect the Attempt to Fail
• File Caching on NT Workstations
• Login Name for Remote System Backup or Open File Copy
• NetWare Utilities
• Should I disable some of the Open File Manager Agents?
• Remote System Backups

THINGS TO AVOID

• Do not install/use multiple versions of Open File Manager on the same system
• Do not run Open File Manager during "Restore" operations
• Loading System Component while Backup is in Progress

REPORTING & LOGGING

• How can I inventory my Open File Manager serial numbers?
• Are there any command line utilities for reporting?
• What logging is provided in Open File Manager?
• How do "file based counters" work for NetWare?

Troubleshooting

MESSAGES

• "Failed to Attach to machinename"
• "A License Violation has Occurred"
• "Cannot access specified path"
• "Error Creating OFM_PATH"
• "Failed to Start System Component"
• "Failed to Start/Resume OFM System Component"
• "Invalid configuration data when changing the log file path"
• "Invalid Serial Number"
• "Unable to Access Specified Path"
• "WOWEXEC caused a General Protection Fault"
• "You do not have administrative rights to this system!"

GENERAL SYMPTOMS

• Why are files still skipped after installing Open File Manager?
• Greyed-Out Install Button on System Component Install
• Why do I get the error message "The serial number is invalid for this platform"?
• Why do I get an error message indicating a license violation?
• NAV & OFM Load Order Configuration - NAVAPEL must be set from "Auto" Startup to "On Demand"

WINDOWS SYMPTOMS

• Backup Agent Fails to Start when Booting
• How to Disable the OFM VSS Provider Service
• McAfee NetShield V4.0.x
• Novell NWClient 4.83 Requires Patch NT483PT1

NetWare SYMPTOMS

• Novell's eDirectory 8.7.3 locks up with 100% CPU utilization on NetWare 6/SP5 NSS systems
• Cannot create, delete, rename or move MAC OS X files or folders on NetWare 6.x NSS systems
• Advisory: Open File Manager v9.x and Novell NetWare 6.x NSS
• Why am I having trouble installing the System Component to NetWare?
• NetWare server hangs with high CPU utilization with Virus application loaded?
• NetWare Server Abends with Nonmaskable Interrupt Processor Exception
• NetWare 6.0 NSS Volume IDs are Zeroed Out By Open File Manager
• Why does OFM stop/restart processors on a SMP NetWare system when its NLM loads or unloads?

END-of-LIFE

• End of Life - DecAlpha and Windows NT 3.51
• End of Life - User Interface on Windows 9x, Me

MACINTOSH

• Services For Macintosh "NT-Aware" Systems